Frequently Asked Questions

For information call the Office of Emergency Medical Services at 617-753-7300. Also, local community colleges and some hospitals conduct accredited training programs.

Yes, there are currently two levels of training for Emergency Medical Technicians (EMT):

1. EMT - Basic: entry level for basic life support
2. EMT - Paramedic: the most highly trained, able to perform advanced life saving procedures

You can read more Information on our patient privacy rights page. Detailed information on the federal law regarding patient privacy can be found at the U.S. Health and Human Services website. For more information, contact us at 508-943-2218.

New England Medical Billing handles billing for Webster Emergency Medical Services, and can be contacted at 781-986-1785.

Yes, to request your records, follow the instructions on the Medical Records Request Form (PDF). For more information, contact us at 508-943-2218.

The Training and Education Section provides training as well as other public services. For more information call 508-943-2218.

Please call 508-943-2218 and ask for Captain David Majorowski about your needs.

The Professional Standards Division will review any comments or complaints submitted. The best way to reach us is by calling 508-943-2218 and asking for the shift supervisor. 

Webster EMS provides medically necessary, non-emergency transports within our service area. Please contact the on-duty supervisor at 508-943-2218 to discuss your specific needs.

American Heart Association certifications can be renewed every two years. For more information, contact our Education Division at 508-943-2218.