Frequently Asked Questions

Monday through Friday, 7:00AM – 3:00PM, call the Water Department at 508-949-3863.  If there is no answer, or after hours, call the Webster Police Department at 508-943-1212, and they will page the on-call operator.

Running the cold water tap closest to the point where the water service enters the house until the water becomes clear is recommended. Avoid doing laundry, especially with bleach, until the water is clear.  Notify the Water Department so we can investigate the potential cause

To receive water quality information click on the Code Red Button on the Water Department Main page and sign up to receive any Code Red messages.  Once you register you will be notify by telephone if there are any Water Department events or issues in process.

Yes if you are 65 and older, it is a single family home and you live there year round. Please fill out the Senior Rate Form and bring to the Water/Sewer Department in person for age Verification which is required.  Rate will be activated at time form is returned.  

If you experience a high bill, you can review the Water/Sewer Abatement Policy and if you are eligible to apply for an Abatement.   Please fill out the  the Abatement Form and return to us.  

Use of public fire hydrants, besides either by the Water or Fire Departments, is illegal. During business hours please notify the Water Department at 508-949-3863. After hours you should call the Webster Police at 508-943-1212 and they will notify the Water Department.